Warranty Terms

1. Warranty period

WIRMET provides a warranty on its products for a period of 24 months from the date of purchase, unless otherwise specified in the product documentation or contract. The warranty covers material and manufacturing defects revealed during the warranty period.

2. Warranty scope

The warranty covers free repair or replacement of defective parts or the entire product at WIRMET's discretion. The warranty does not cover the costs of disassembly, reinstallation, or transportation.

3. Warranty exclusions

The warranty does not cover:

• Mechanical damage caused by the user
• Damage resulting from improper installation or use contrary to instructions
• Damage caused by external factors (flood, fire, lightning)
• Natural wear of consumable materials
• Products that have undergone unauthorized modifications or repairs

4. Claims procedure

To use the warranty, submit a claim in written or electronic form to biuro@wirmet.eu, including proof of purchase and a detailed description of the defect. WIRMET will process the claim within 14 business days of receipt.

5. Technical inspections

A condition for maintaining the warranty on smoke extraction and ventilation systems is conducting regular technical inspections in accordance with applicable regulations, at least once a year. Inspections should be performed by authorized WIRMET service or persons with appropriate qualifications.

6. Final provisions

This warranty does not exclude, limit, or suspend the buyer's rights under statutory warranty provisions for defects in goods sold. In matters not regulated by these warranty terms, the relevant provisions of the Civil Code apply.

1. Regular cleaning

It is recommended to regularly clean product surfaces using mild cleaning agents and a soft cloth. Do not use aggressive detergents, solvents, or abrasive agents that may damage the product coating.

2. Seal inspection

At least once a year, check the condition of seals and clean or replace them if necessary. Damaged seals can lead to leaks and loss of the product's insulating properties.

3. Lubrication of moving parts

Moving parts such as hinges, actuators, and opening mechanisms should be regularly lubricated according to the manufacturer's recommendations. This will ensure their smooth operation and extend their lifespan.

4. Water drainage system check

For skylights and roof hatches, regularly check the water drainage system for blockages and remove any debris that could cause water to pool on the product surface.

5. Technical inspections

It is recommended to conduct regular technical inspections by qualified personnel, especially for smoke extraction and ventilation systems that perform safety-related functions.